Customer Service Rep(06644) - 4319 Kingwood Drive
About The Position
The Customer Service Rep operates equipment; stocks ingredients and supplies; prepares products; receives and processes telephone orders; cleans equipment and the facility daily; and takes inventory and completes related paperwork. On-the-job orientation and training are provided. The role requires communicating with customers and co-workers in person and over the phone, processing orders, handling payments and making correct change, and entering orders by computer keyboard or touch screen. Work is performed mainly standing, with frequent walking and continuous use of hands. Duties include unloading deliveries with a hand truck, lifting and carrying supplies, stocking shelves, preparing pizza, and cleaning. The work environment includes a walk-in cooler, hot work areas and ovens, food odors, cornmeal dust, sharp edges, moving mechanical parts, cramped spaces, and occasional outdoor work in varying weather. The role also involves repetitive tasks, working alone or with others, and meeting quality standards while under stress.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands or fingers to make rapid, accurate, precise movements.
- Ability to use a computer keyboard or touch screen.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to distinguish hot from cold surfaces and perform tasks requiring near- and mid-range vision and depth perception.
- Ability to lift and handle deliveries weighing up to 50 pounds and perform the physical activities described, including standing, bending, reaching, carrying, pushing, and occasional climbing.
Responsibilities
- Operate all equipment.
- Stock ingredients from delivery areas to storage, work areas, and the walk-in cooler.
- Prepare products.
- Receive and process telephone orders and communicate with customers and co-workers in person and by phone.
- Clean equipment and the facility daily.
- Take inventory and complete associated paperwork.
- Unload deliveries using a hand truck and stock supplies.
- Use a computer keyboard or touch screen to enter orders.
- Handle payments and make correct monetary change.
- Perform related cleaning and maintenance tasks, including occasional sign price changes and wall washing.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
