Customer Service Rep(02809) - 507 Commerce Drive

Domino's Franchise • Savoy, IL

11h • Onsite

About The Position

The Customer Service Representative is a front-line team member based at 507 Commerce Drive in Savoy, United States. The role focuses on delivering friendly, professional, and empathetic customer service, accurately taking orders, handling cash transactions, and resolving customer inquiries. The representative also supports store operations and order fulfillment, maintains a clean and welcoming work environment, and collaborates with teammates in a fast-paced setting. The position requires flexibility to work weekends, holidays, and various shifts as needed.

Requirements

• Strong customer service skills and a friendly, professional, empathetic demeanor.
• Excellent verbal and written communication abilities.
• Ability to take orders and handle phone calls professionally.
• Basic math skills for cash handling and order processing.
• Ability to multitask and prioritize in a fast-paced environment.
• Collaborative, positive team attitude.
• Attention to detail to ensure order accuracy and customer satisfaction.
• Strong problem-solving and conflict-resolution skills.
• Physical ability to stand for extended periods and lift up to 25 lbs.
• Reliability, punctuality, and a strong work ethic.
• Flexibility to work weekends, holidays, and various shifts as needed.
• Willingness to learn company-specific procedures and operational standards.
• Patience and resilience when handling challenging situations.

Nice To Haves

• High school diploma or equivalent (preferred).
• Previous customer service experience (preferred, but not required).

Responsibilities

• Provide friendly, professional, and empathetic customer service.
• Take customer orders accurately by phone and in person, capturing all details correctly.
• Handle cash transactions precisely and maintain accurate financial records.
• Address customer inquiries and resolve issues promptly, courteously, and effectively.
• Maintain a clean, organized, and welcoming work environment.
• Assist with restocking, cleaning, inventory management, and other store operations.
• Collaborate with team members to support efficient order fulfillment and workflow.
• Multitask in a fast-paced environment while maintaining quality and accuracy.
• Contribute to a positive, inclusive, supportive, and collaborative team atmosphere.
• Learn and follow company-specific procedures and operational standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED