Customer Service Representative with German and English

Heilind Electronics

11h

About The Position

Heilind Electronics is a privately owned, internationally operating distributor of electronic components, with more than 2,000 employees across 40 locations worldwide. The Customer Service Representative manages customer orders and supports customers throughout the order fulfillment process, working with customers and internal teams to coordinate deliveries, resolve order-related issues, and maintain accurate sales and order data. The role is closely aligned with sales and combines customer service with post-sales support to promote customer satisfaction and long-term customer relationships.

Requirements

• Solution-oriented mindset with a strong focus on customer support and problem-solving.
• Ability to independently prioritize tasks and demonstrate strong organizational skills.
• Good command of English (minimum B2 level).
• Good command of German (minimum B2 level).
• Good computer skills and experience working with CRM systems.

Nice To Haves

• Strong knowledge of sales operations and business processes.

Responsibilities

• Enter customer orders from the Central & Western Europe (CWE) market into the system and ensure they are accurate and up to date.
• Prepare reports on open customer orders.
• Expedite deliveries.
• Monitor orders that are on hold.
• Support the order processing workflow.
• Manage the claims and complaints process.
• Provide administrative support to the internal sales team across the CWE region.
• Prepare sales- and order-related spreadsheets and reports.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed