About The Position
Autenti is seeking a Customer Support Specialist who cares about customers’ experience with its platform and services. The role supports customers in discovering and using the features of Autenti’s SaaS platform and resolves issues through email, chat, and phone. It also contributes to service-standard improvements, investigates reported issues with internal teams to address their root causes, and creates and maintains knowledge-base articles. The position requires empathetic, clear communication and the ability to explain technical issues in user-friendly language.
Requirements
- Experience in customer-facing roles within SaaS or e-commerce environments.
- Strong problem-solving skills and confidence in handling customer requests.
- Professional working proficiency in spoken and written German.
- English proficiency of at least B2 level.
- Ability to explain complex issues clearly and simply.
- Ability to translate technical language into everyday, user-friendly communication.
Nice To Haves
- Basic knowledge of Postman and APIs.
Responsibilities
- Support customers in discovering and using the features of the SaaS platform.
- Resolve customer issues via email, chat, and phone.
- Contribute to improving customer service standards.
- Identify root causes of reported issues and collaborate with internal teams to eliminate them.
- Create and maintain knowledge-base articles.
Benefits
- Multisport card.
- Private medical care.
- Paid on-call duties outside standard working hours, based on a predefined schedule.
- Full onboarding and support from an experienced team.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
