German-Speaking POS & Technical Support Specialist (Remote)

Sutherland

6d•Remote

About The Position

As a German-Speaking Technical Support Specialist – Payments & POS Solutions, you will be the first point of contact for merchants and business partners, providing technical support for payment terminals, POS systems, and payment-related services. You will troubleshoot technical issues, assist with installations and activations, and provide fast, efficient, high-quality support. This is a fully remote role with rotating shifts scheduled between 09:00 and 21:00, on a five-day work week based on a roster. The company offers paid onboarding and professional training, and describes opportunities for career growth within an international company.

Requirements

Fluent German (C1) and English (B1 or higher).
Previous experience in customer service or technical support.
Strong interest in technology and troubleshooting.
Excellent communication and problem-solving skills.
A customer-focused mindset and ability to thrive in a fast-paced environment.
Comfort working with phone, email, and ticketing systems.

Nice To Haves

Experience in the payments, POS, banking, or financial services industry.
Basic knowledge of Microsoft Excel and ticketing platforms.

Responsibilities

Provide professional support via phone, email, and ticketing systems.
Assist customers with card payment terminals, POS devices, and ATMs.
Support terminal installations, replacements, activations, and configurations.
Troubleshoot technical issues, connectivity problems, and payment-related error codes.
Resolve customer inquiries efficiently while meeting SLA targets.
Escalate complex technical issues to the appropriate teams when necessary.
Maintain accurate documentation in the ticketing system.
Handle portal access requests and perform selected back-office activities.