Seasonal Customer Service Representative - Shops at Merrick Park

Nordstrom • Coral Gables, FL

6d • $18 - $18 • Onsite

About The Position

The Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order and pickup inquiries, processing transactions accurately, and helping train new employees on the register. The role involves owning customer interactions from start to finish, building trust with customers and teammates, and contributing to a positive team environment. Hours vary according to business needs and include evenings and weekends.

Requirements

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.
• Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and awkwardly shaped merchandise, reach overhead, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

• Understand customer needs and provide friendly service, owning interactions from start to finish.
• Resolve returns, exchanges, order questions, pickup inquiries, and other customer concerns with empathy and sound judgment.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance, and resolution of issues.
• Promote the Nordstrom Loyalty program and tools, software, and services that enhance the customer and employee experience.
• Train and deliver POS/register instruction to support onboarding of new hires.

Benefits

• Medical, vision, and dental insurance
• Retirement benefits
• Paid time away and PTO accruals
• Life insurance and disability insurance
• Merchandise discount
• Employee Assistance Program resources
• Holidays
• Potential eligibility for performance-based incentives or bonuses

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed