Seasonal Customer Service Representative - Shops at Merrick Park

Nordstrom•Coral Gables, FL

4d•Onsite

About The Position

Nordstrom is hiring a seasonal Customer Service Representative for Shops at Merrick Park. The role supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order and pickup inquiries, processing transactions and ticketing accurately, and helping train new employees on the register. Representatives are expected to own customer interactions, build trust with customers and teammates, and contribute to a positive team environment. Hours vary based on business needs and include evenings and weekends.

Requirements

Strong ability to build relationships with customers, peers, and leaders.
Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
Clear, effective communication and strong interpersonal skills.
Ability to train and deliver POS/register training to support onboarding of new hires.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong ownership, accountability, and follow-through.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Provide friendly, seamless service by understanding customer needs and owning interactions from start to finish.
Resolve returns and exchanges and assist with order and pickup inquiries.
Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
Process transactions and ticketing accurately using POS and store systems to support inventory accuracy.
Build relationships with teammates and contribute to a positive, team-focused environment.
Protect customer information security and privacy through education, compliance, and issue resolution.
Promote the Nordstrom Loyalty program and new tools, software, and services that enhance customer and employee experiences.
Train and deliver POS/register instruction to support onboarding of new hires.