Customer Service Representative

Community Choice Financial Family of Brands•Batavia Township, OH

15d•$15 - $18•Onsite

About The Position

The Customer Service Representative at CheckSmart helps community members access financial solutions and delivers positive in-store experiences. The role involves building relationships with customers, processing transactions such as check cashing, money transfers, and customer payments, and offering personalized financial services. The position includes hands-on training, coaching, and development, with opportunities for career advancement across the company’s brands. This is a full-time, in-person store position in Amelia, Ohio, with a schedule of at least 40 hours per week and regular weekend attendance. The hourly wage is $15.00–$18.25. Duties also include customer account management, collections support, store upkeep and security, community activities, and compliance with company policies and applicable laws.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Must complete a background check, with results considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish skills; may be required for certain locations.
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.

Responsibilities

Build lasting customer relationships that encourage repeat business.
Review, validate, and accurately process customer transactions.
Offer personalized financial services to support customer success.
Enter and maintain customer information accurately in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Support customer account management and collections by accepting payments and managing appointments.
Perform applicable duties outside the office, including vehicle appraisals, store errands, external marketing, and participation in in-store and community events.
Maintain the appearance and cleanliness of the store.
Follow store security protocols and perform opening and closing procedures, including vault and cash drawer management as needed.
Comply with company policies and procedures and relevant local, state, and federal laws and regulations.
Participate in ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across eleven company brands.
Key Holder Program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance options, all including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program offering mental health resources and life coaching for employees and family members.
Discount Marketplace access to nationwide and local retailer discounts.
Paid time off that starts at 12 days in the first year and grows with tenure.
Business casual dress code that includes jeans and sneakers.