Customer Service Representative

NovaCare Rehabilitation • Canonsburg, PA

15d • Onsite

About The Position

The Customer Service Representative provides professional, courteous support for patient and insurance inquiries by phone, email, and in person. The role also maintains patient accounts, helps ensure account accuracy, and supports quality control efforts. The starting pay is $16.50 per hour.

The position is based in an office environment and follows a Monday through Friday schedule from 8:30 AM to 5:00 PM, with no required weekends. The employer offers paid orientation, paid time off and extended illness days, insurance coverage, and a 401(k) plan with company match.

Requirements

• High school diploma or GED.
• At least one year of customer service experience.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to handle challenging situations professionally and positively.
• Experience managing sensitive information discreetly and securely.

Nice To Haves

• Proficiency with computer systems, including Windows-based technologies.
• Experience in a call center or phone-based role.
• Familiarity with medical billing, insurance processes, or healthcare front desk operations.
• Strong problem-solving skills and ability to work independently.

Responsibilities

• Professionally answer, forward, and log incoming calls as directed by the Central Business Office (CBO) Manager or Supervisor.
• Understand insurance and patient responsibilities related to account balances and billing.
• Resolve verbal and written patient account inquiries, escalating complex issues to Leads, Accounts Receivable, or supervisors when necessary.
• Accurately process patient payments and apply them to accounts.
• Manage and forward incoming mail according to department protocols.
• Document all patient-account communications in the billing system.
• Collaborate with other departments to address and resolve account inquiries.
• Provide the CBO team with feedback on changes in payer plans, contracts, or billing information.
• Maintain strict compliance with HIPAA regulations.
• Assist with additional tasks as assigned when not managing inbound calls.

Benefits

• Comprehensive paid orientation program.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, dental, vision, and prescription insurance.
• Life insurance.
• 401(k) retirement plan with company match.
• Consistent Monday through Friday schedule, 8:30 AM to 5:00 PM, with no required weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED