Customer Service Representative

ArcelorMittal•Calvert, AL

24d•Onsite

About The Position

Everything would be very different without ArcelorMittal, the world’s leading steel and mining company. Buildings. Vehicles. Home appliances. Technology products. All of them are made of our steel. And our steel is made by you. Working to the highest standards and putting safety first, you can join us to create the steel that tomorrow’s world will be made of. We are seeking leaders to help us transform the future of steel, who want to impact the world with innovative ideas, boldness and creativity. For us, people who think differently generate innovative solutions and more creative responses to challenges. Therefore, we value diversity as a source of new perspectives for business and promote an inclusive work environment, in which everyone has the same opportunities for human and professional development. And naturally you expect a fair salary, paid holidays and other benefits. And of course, you are looking for job satisfaction. What else is there? At ArcelorMittal North America the answer is there is a lot more. Join our team.

Requirements

Strong situational awareness with a proactive, solution‑oriented mindset
Ability to make sound decisions under pressure in a fast‑paced environment
Analytical problem‑solving and root cause analysis skills
Clear, professional written and verbal communication
Effective time management and prioritization across competing demands
Strong attention to detail and accuracy
Collaborative approach to working with cross‑functional teams
Sound judgment on issue escalation and risk management
Continuous improvement mindset

Nice To Haves

Bachelor’s degree in Business, Supply Chain, Operations, or a related field
5+ years of experience in customer service, order management, supply chain, or manufacturing support
SAP experience and/or automotive or manufacturing industry experience preferred

Responsibilities

Enter and manage customer part orders in SAP, validating specifications, quantities, and shipping requirements.
Align customer demand with mill lead times, campaign schedules, inventory availability, and shipping constraints.
Proactively resolve order issues related to forecasts, production delays, inventory, or transportation.
Manage inventory release and delivery execution to meet customer requirements and commitments.
Monitor and update customer forecast changes in SAP and communicate impacts internally.
Serve as the primary customer contact for order status, delivery performance, and issue resolution.
Provide required quality, production, shipping, and customs documentation to customers.
Perform root cause analysis and support explanations for KPI misses to leadership.