Customer Service Representative - 1st Shift - 6:00am to 4:30pm, Mon - Thurs

Warehouse•Fort Worth, TX

About The Position

The Customer Service Representative ensures that customers receive timely, accurate, and customized invoices. The role processes customer billing and invoicing, supports account coverage and office operations, and provides administrative assistance to the management team. It is a full-time, non-exempt position scheduled for the first shift, 6:00 a.m. to 4:30 p.m., Monday through Thursday, with overtime when required. Pay is $20.00 per hour, with a $1.50 shift differential when applicable. The position requires a customer-first approach, professional communication, reliability, flexibility, attention to accuracy, and a willingness to learn and take initiative. The employee is expected to participate in pre-shift and department meetings and follow company values, instructions, quality standards, and dress-code guidelines. Company expectations state that employees may need to work hours that support business goals, including overtime, weekends, and holidays.

Requirements

Understanding of invoicing and billing processes and procedures.
Working knowledge of Microsoft Word Suite.
Ability to learn the Warehouse Management System.
Ability to provide administrative support.
Ability to work the hours needed to support business goals, including overtime, weekends, and holidays.
Reliability, punctuality, and consistent, timely, accurate work.
Ability to multitask, transition between tasks, and remain open to a wide variety of job duties.
Professional communication and customer relationship skills.
Ability to maintain high standards and produce accurate, thorough, professional work under deadlines.
Ability to follow written and verbal instructions.
Willingness and ability to learn new tasks and techniques as job requirements change.
Initiative to seek additional work and go beyond required tasks.
Maintain an appropriate appearance and follow the applicable dress code.

Responsibilities

Complete month-end invoicing within five business days of month-end or by the deadline directed by the customer, without sacrificing accuracy for speed.
Monitor and record external invoice errors on the Clerical Error Spreadsheet.
Suggest improvements to invoicing accuracy and efficiency.
Update invoices accurately to reflect price changes based on contracts or addenda.
Process daily invoicing for Value Add and Transportation, if applicable.
Process billing according to customer billing procedures and meet customer billing deadlines.
Keep customer files current.
Provide coverage at the reception desk by answering phones and greeting visitors; answer calls by the third ringing cycle.
Cross-train on other customer invoice processing to provide account coverage when needed.
Provide administrative support to the management team as needed.
Maintain a secure, organized, clutter-free work area with information accessible to others.
Understand the functionality of the Warehouse Management System and Transportation Management System.
Establish and maintain professional working relationships with customers through email, telephone, and face-to-face communication.
Participate in pre-shift and department meetings.
Report issues to a manager or supervisor and communicate information professionally and factually.