Customer Service Representative - 1st Shift - 6:00am to 4:30pm, Mon - Thurs

ALLEN DISTRIBUTION•Fort Worth, TX

2d•$20 - $22

About The Position

The Customer Service Representative ensures that customers receive timely, accurate, and customized invoices. The role processes customer billing in accordance with contractual terms, customer-specific procedures, and deadlines, while maintaining current customer files and identifying opportunities to improve invoicing accuracy and efficiency. The position also provides administrative support to the management team, assists with reception coverage, and develops working knowledge of the Warehouse Management System (WMS) and Transportation Management System (TMS). The representative establishes and maintains professional relationships with customers through email, telephone, and in-person communication. The role requires flexibility, reliability, accuracy, effective multitasking, willingness to learn, and adherence to company values and work practices. This is a full-time, non-exempt position reporting to the Operations Manager. The stated schedule is first shift, 6:00 a.m. to 4:30 p.m., Monday through Thursday, with overtime when required. The posting also states that hours may be needed to support business goals, including overtime, weekends, and holidays. Pay is $20.00 per hour, plus a $1.50 shift differential when applicable.

Requirements

Understanding of invoicing and billing processes and procedures.
Working knowledge of Microsoft Word Suite.
Ability to learn the Warehouse Management System (WMS).
Ability to provide administrative support.
Ability to work accurately and thoroughly while meeting deadlines; speed must not compromise accuracy.
Ability to multitask, transition effectively between tasks, and perform a wide variety of job tasks.
Reliability, punctuality, consistent attendance, and timely completion of work.
Ability to follow written and verbal instructions.
Professional communication skills and ability to establish working relationships with customers.
Maintain an appropriate appearance in accordance with the applicable dress code.

Responsibilities

Complete month-end invoicing within five business days of the end of the month or by a deadline directed by the customer.
Process daily invoicing accurately for Value Add and Transportation, if applicable.
Process billing according to customer billing procedures and complete billing by customer-specific deadlines.
Update invoices accurately to reflect price changes based on contracts or addenda.
Monitor and record external invoice errors on the Clerical Error Spreadsheet.
Suggest ways to improve invoicing accuracy and efficiency.
Keep customer files current.
Assist with reception desk coverage by answering phones and greeting visitors; answer the phone by the third ringing cycle.
Cross-train on other customer invoice processing to provide account coverage when needed.
Provide administrative support to the management team as needed.
Maintain a secure, organized, clutter-free work area with information accessible to others.
Understand the functionality of the Warehouse Management System and Transportation Management System.
Establish and maintain professional working relationships with customers through email, telephone communication, and face-to-face visits.
Participate in pre-shift and department meetings.
Report issues to the manager or supervisor and communicate information professionally and factually.
Work the hours needed to support business goals, including overtime, weekends, and holidays, as required.