Customer Service Representative Detroit

Michigan Humane • Detroit, MI

3d

About The Position

The Clinic Customer Service Representative serves as the main point of contact with clients and the public by phone and in person at Michigan Humane clinics. The role provides compassionate, professional service to clients and supports clinic appointments, payments, patient admissions and discharges, and medical-record preparation. The representative also helps maintain a clean and safe lobby, promotes Michigan Humane programs, and may attend fundraising and adoption events as needed.

Requirements

• Outgoing personality with strong customer service skills.
• Compassion toward animals and their owners.
• Patience and understanding when communicating with clients.
• Flexibility and ability to handle stress in a fast-paced work environment.

Responsibilities

• Greet customers by phone and in person in a friendly, professional manner.
• Set appointments, process prescription refills and food orders, assist with payments, and explain payment processes and options.
• Check patients in by locating medical records, confirming services to be performed, and confirming the method of payment.
• Check patients out by preparing and reviewing invoices, verifying charges, taking payments, selling medications and prescription food, and reviewing aftercare instructions with clients.
• Prepare patients for surgery admission by creating or locating medical records, reviewing medical history, and preparing paperwork such as release forms, cage cards, check-in sheets, and ID collars.
• Register microchips.
• Create medical records for adopted animals and shelter animals needing medical care.
• Maintain lobby cleanliness and safety through general upkeep.
• Promote Michigan Humane programs and goodwill among clients and staff.
• Attend special fundraising and adoption events as needed.

Benefits

• Competitive salary and benefits
• Medical insurance
• Vision insurance
• Dental insurance
• 403(b) retirement savings account
• Professional development, growth, and continuing education opportunities
• Positive and collaborative work environment
• Work-life balance and flexible working hours, including a compressed work schedule option
• Paid time off and holidays
• Human and pet bereavement
• Clinic discounts of up to 75% off services for employees' pets
• Relaxed dress code
• Wellness program with professional counseling services available to employees
• Animal food discount
• Free or discounted adoption fees
• Sabbatical policy
• Uniform allowance
• Paid parental leave
• Yearly performance reviews and employee engagement surveys
• Eligibility for student loan relief through the Public Service Loan Forgiveness (PSLF) Program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed