Customer Service Rep(05172) - 7118 Southgate Blvd.

Domino's Franchise•North Lauderdale, FL

18h•Onsite

About The Position

The Customer Service Representative works in a Domino’s store, serving customers and helping prepare and handle food orders. The role includes taking orders by phone and in person, addressing customer concerns, handling cash, upselling, preparing pizzas and other products, and maintaining food safety, hygiene, and cleanliness. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time, and the posting describes it as suitable for people seeking work alongside school or as a second job.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to talk and hear on the telephone and use near- and mid-range vision for in-store tasks.
Depth perception and ability to distinguish hot from cold surfaces.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and handle deliveries weighing up to 50 pounds, carry supplies and dough trays, and push or pull trays on a dolly.
Ability to occasionally navigate stairs or climb a ladder, bend, crouch, squat, and reach continuously.
Ability to use hands continuously and frequently use one or both hands; shaping pizza dough requires frequent, forceful use of the forearms and wrists.
Ability to work in varying and sometimes adverse weather during outdoor tasks, in temperatures ranging from about 36 degrees in the cooler to 90 degrees and above in some work areas, and around food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take and process customer orders over the phone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Control food and portion quality and follow hygiene and food safety practices.
Perform general cleaning duties and clean equipment and the facility approximately daily.
Operate store equipment.
Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
Receive deliveries and move supplies using a hand truck as needed.
Take inventory and complete associated paperwork.
Communicate and coordinate with customers and coworkers to process orders.
Perform occasional outdoor tasks, such as removing trash.