Customer Service Representative
Raymour & Flanigan Furniture and Mattresses•Town of Cheektowaga, NY
About The Position
As a Customer Service Representative, you play an important role throughout each customer's purchase. You assist customers with scheduling deliveries and managing payments, and respond to their questions and concerns. You work independently and as part of a small team to help strengthen the customer shopping experience. Raymour & Flanigan describes its workplace as inclusive and drug- and smoke-free, and states that it cannot offer visa sponsorship for this position.
Requirements
- Effective communication, interpersonal, and organizational skills in person and on the phone.
- Excellent listening skills and ability to multitask in a fast-paced service environment.
- Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
- Must be authorized to work in the U.S. without current or future visa sponsorship.
Responsibilities
- Provide genuine, friendly, personable, and professional service.
- Communicate with customers in person and by phone.
- Listen to customers and multitask in a fast-paced service environment.
- Proactively resolve escalated customer issues.
- Support sales and operations team members by advocating for customers' concerns and requests.
- Assist customers with delivery scheduling and payments, and address their questions and concerns.
Benefits
- Health benefits
- 401(k) with company match
- Profit sharing
- Cross-training
- Annual breakfast prepared by the owners
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
