Customer Service Representative

PACIFIC COAST CONTAINER INC • Compton, CA

15d • $23 - $25 • Onsite

About The Position

The Customer Service Representative serves as the primary point of contact for customers, ensuring timely delivery, accurate order processing, and exceptional service. This is a temporary-to-hire opportunity, with the potential for permanent employment based on performance, attendance, and business needs. The position is full-time, Monday through Friday, from 8:00 AM to 5:00 PM, at the Rancho Dominguez, California location.

Requirements

• High school diploma or equivalent required.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong communication, organizational, and problem-solving skills.
• Excellent customer service skills with strong attention to detail.
• Willingness to learn and be trained on company systems, processes, and procedures.
• Ability to work flexible hours, including overtime, weekends, and holidays as needed.

Nice To Haves

• 1–2 years of logistics, transportation, customer service, or related experience preferred.

Responsibilities

• Manage customer accounts and ensure timely, accurate service.
• Process orders and maintain customer records using company systems and WMS.
• Respond to customer inquiries regarding shipments, inventory, invoices, and orders.
• Coordinate shipments, container dispatches and returns, and inventory activities.
• Communicate delays, discrepancies, and service updates to customers.
• Collaborate with operations and other departments to meet service expectations.
• Maintain account procedures and documentation.
• Perform other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED