CUSTOMER SERVICE REPRESENTATIVE - PRINCETON, IN
About The Position
The Customer Service Representative provides exceptional customer service and supports a customer-focused culture at the Princeton, Indiana location. The role handles customer transactions and requests, promotes financial products and services, supports deposit operations, and works toward individual sales, referral, operational, and community involvement goals. The position reports to the Banking Center Manager and has no supervisory responsibilities. Newly hired full-time employees in this role are eligible for a $500 sign-on bonus, payable in the first pay period after 180 days of employment, less applicable taxes and withholdings. The bonus does not create a contract of employment; employment is at-will. Springs Valley Bank & Trust Company reserves the right to modify or withdraw the offer.
Requirements
- High school diploma or equivalent.
- Two or more years of personal banker experience, including completion of in-house training.
- Proven ability to cross-sell, perform new account activities, and/or perform other higher-level activities such as ATM or EFT.
- Good interpersonal communication, organizational, mathematical, and computer skills.
Responsibilities
- Process customer transactions promptly and efficiently, including receiving and cashing checks and cash, verifying amounts, examining checks for proper completion, and recording transactions in computer records.
- Balance the cash drawer against computer-generated totals and immediately report discrepancies to a supervisor.
- Handle customer requests such as account holds, stop-payment orders, address changes, and similar special services.
- Promote and explain financial institution products and services according to customer needs and applicable standards.
- Identify cross-selling opportunities and refer customers to the appropriate sales member.
- Assist with the night depository function.
- Keep the deposit area stocked with forms and supplies.
- Perform Branch Capture of transactions.
- Continually build product and service knowledge to meet customer demands.
- Make product and service recommendations to Banking Center Managers.
- Comply with financial institution policies and procedures.
- Work toward individual sales, referral, operational, and community involvement goals.
- Perform new account activities and provide backup for the head personal banker, ATM oversight, EFT, and other higher-level activities as applicable.
- Perform other duties as assigned.
Benefits
- $500 sign-on bonus for newly hired full-time employees in this role, paid in the first pay period after 180 days of employment, less applicable taxes and withholdings.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
