Customer Service Representative (Bilingual in Korean)

CTK USA INC•Ontario, CA

9d•$20 - $28•Onsite

About The Position

CTK USA, Inc. is seeking a Customer Service Representative to manage client orders, inbound shipments, and warehouse operations in a fast-paced third-party logistics (3PL) environment. The role is the primary point of contact for clients and supports account management through proactive communication, order tracking, issue resolution, and relationship building. The position coordinates order fulfillment and transportation logistics, monitors shipment milestones, updates systems accurately, and works with warehouse and operations teams to resolve discrepancies. It also involves developing standard operating procedures (SOPs), onboarding new customers, processing orders through warehouse management systems (WMS), managing high-volume communications, and providing customer service that supports client satisfaction and retention. The position is full-time and in person in Ontario, California.

Requirements

At least 3 years of 3PL experience.
At least 3 years of warehouse management system (WMS) experience.
Fluency in English and Korean.
Strong logistics background.
Customer service or account management experience.
Excellent organizational and communication skills.
Ability to manage multiple priorities in a collaborative environment.

Nice To Haves

Korean language proficiency is described as a plus in the summary, although the requirements section calls for English and Korean fluency.

Responsibilities

Coordinate client orders and inbound shipments end to end through completion.
Communicate clearly with internal teams and customers, providing detailed information and updates.
Monitor orders and inbound shipments and keep customers informed of progress.
Update milestones accurately and promptly in company systems to support file closure and invoicing.
Coordinate confirmations, arrange trucker pickups, and manage container gate-ins within established deadlines.
Build customer relationships and provide a high standard of customer service.
Collaborate with customers and operations teams to develop solutions and deliver customer service.
Develop and maintain SOPs and train new customers on systems.
Manage a high volume of inbound and outbound emails, messaging app communications, and phone calls.
Support warehouse operations with data entry, label preparation, systemic order processing, and troubleshooting.
Collaborate with team members and superiors to ensure smooth workflows and timely task completion.
Document discrepancies and communicate findings to relevant parties for resolution.
Perform additional duties as assigned.