Customer Service Representative (Bilingual)

Community Choice Financial Family of Brands•Forest Hill, TX

3d•Onsite

About The Position

The Customer Service Representative (CSR) helps customers access financial services and provides a positive in-store experience. The role builds relationships with a diverse customer base, processes transactions such as check cashing, money transfers, and customer payments, and offers financial services suited to customers’ needs. It is an entry-level position with hands-on training, coaching, and development opportunities. The position is based in person at a store in Forest Hill, Texas, and requires a full-time schedule of at least 40 hours per week, including weekends. The hourly wage is $15.00. The role may include duties outside the office, such as vehicle appraisals, store errands, and external marketing. Store schedules and minimum hours may vary by brand and at the Company’s discretion.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Strong attention to detail and ability to enter data accurately.
Proficiency using phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver's license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving or transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to work in person and on weekends.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish ability; may be required at certain locations.

Responsibilities

Build customer relationships that encourage repeat business.
Review, validate, and accurately process customer transactions.
Offer personalized financial services to support customer success.
Enter and maintain customer information accurately in a Point of Sale (POS) system.
Complete daily call campaigns to develop new business.
Support customer account management and collections by accepting payments and managing appointments.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Participate in in-store and community events.
Maintain store appearance and cleanliness standards.
Follow store security protocols and opening and closing procedures, including managing the vault and cash drawer as needed.
Comply with Company policies and procedures and applicable local, state, and federal laws and regulations.
Complete ongoing training and keep current on product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s eleven brands.
Key Holder Program to develop leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Employee Assistance Program offering mental health resources and life coaching for employees and their family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off, beginning at 12 days in the first year and increasing over time.