Customer Service Representative (Bilingual)

Community Choice Financial Family of Brands•J Bar J Trailer Ranch, FL

5d•Onsite

About The Position

The Customer Service Representative (CSR) helps customers access financial services and delivers a positive in-store experience. The role involves building customer relationships, accurately processing transactions such as check cashing, money transfers, and customer payments, and offering personalized financial services. The position is entry-level and includes hands-on training, coaching, and development opportunities. This is a full-time, in-person store position in Miami, Florida, with a schedule of at least 40 hours per week and regular attendance including weekends. The hourly wage is $15.50. Duties may include work outside the store, such as vehicle appraisals, errands, and external marketing, as applicable. The company may revise duties and requirements or assign additional tasks.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Ability to meet physical demands, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Background check required.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish; may be required at certain locations.
Valid driver's license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.

Responsibilities

Build lasting customer relationships that encourage repeat business.
Review, validate, and process customer transactions accurately.
Offer personalized financial services to support customer needs.
Enter and maintain customer information accurately in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Assist with customer account management and collections by accepting payments and managing appointments.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing; participate in in-store and community events.
Maintain the appearance and cleanliness of the store, inside and outside.
Follow store security protocols and perform opening and closing procedures, including vault and cash drawer management as needed.
Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
Participate in ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company's brands.
Key Holder Program to develop leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Employee Assistance Program access to mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing over time.
Business casual dress code that includes jeans and sneakers.