Customer Service Rep (01097) 130 Perry Rd

Domino's Franchise•Grand Blanc, MI

11h•Onsite

About The Position

The Customer Service Representative serves customers in person and by phone, processes orders and payments, prepares Domino’s products, and helps keep the store clean and stocked. The role offers in-store training and support, and may provide opportunities to advance into management or franchise ownership. Work may be part-time or full-time, with shifts during hungry hours of the day and night.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise, rapid movements accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and frequent hand use.
Ability to unload deliveries, including cases weighing up to 50 pounds, and place them on shelves up to 72 inches high.
Ability to work in varying and sometimes adverse weather, temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.
Ability to talk and hear on the telephone, use near and mid-range vision, perceive depth, and distinguish hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person; receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make high-quality Domino’s pizzas and prepare food and products.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, including general cleaning duties.
Perform outside tasks such as removing trash.
Communicate with customers and coworkers to process orders.