Customer Service Rep (03875) -13125 Tamiami Trl

Domino's Franchise•North Port, FL

2d•Onsite

About The Position

The Customer Service Representative (CSR) serves customers in a Domino’s store by taking and processing orders, addressing customer concerns, handling cash, and preparing food. The role includes making pizzas, food preparation and portion control, upselling, maintaining hygiene and food safety, stocking ingredients, taking inventory, completing paperwork, and cleaning equipment and the store. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time; the posting also describes possible work during busy hours of the day and night.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and stack deliveries weighing up to 50 pounds onto shelves up to 72 inches high.
Ability to carry supplies, including large cans, pizza sauce, and trays of dough.
Ability to push or pull trays on dollies, infrequently navigate stairs or climb a ladder, and bend, crouch, squat, and reach as required.
Ability to use hands continuously and frequently use one or both hands; shaping pizza dough requires frequent, forceful use of the forearms and wrists.
Ability to talk and hear on the telephone, use near- and mid-range vision, perceive depth, and distinguish hot from cold surfaces.
Ability to work amid varying or adverse weather during outside tasks, changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare food while maintaining food and portion control, hygiene, and food safety.
Operate store equipment and stock ingredients and supplies from delivery areas into storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, generally on a daily basis.
Remove trash and perform other outside tasks as needed.
Enter orders using a computer keyboard or touch screen.