Customer Service Representative

SBM Management Services•Wilmington, NC

24d•Onsite

About The Position

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Perform janitorial duties, operate motorized cleaning equipment, and maintain daily upkeep of assigned areas. This role requires compliance with safety rules, policies, and procedures, and the ability to work effectively in a team environment. The representative will also be responsible for reporting incidents and hazardous conditions to their supervisor, maintaining a clean work area, and following all company protocols. Professional communication with leads, supervisors, co-workers, managers, and customers is essential. The role may involve filling in during staff shortages and supporting shift leads. Understanding customer service and satisfaction, as well as reporting systems and the environment, is crucial.

Requirements

Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills
Knowledge of cleaning methods and equipment and willing to share with team
Knowledge of the upkeep and care of the cleaning equipment
Knowledge of cleaning compounds and chemicals, and their safe, efficient use
Per site requirements, must be able to lift 30 lbs
Must be able to gain access Controlled Access Area

Nice To Haves

3-6 months training or experience preferred
May be required to have a valid driver’s license
Completed all safety and task training certification
May be required to be forklift certified
Bilingual a plus

Responsibilities

Perform janitorial duties
Perform all duties listed on the daily schedule
Operate motorized cleaning equipment
Maintain daily upkeep of assigned area
Report incidents and hazardous conditions to supervisor
Comply with safety rules, policies, and procedures
Perform work assignments in a team with other employees
Perform repetitive tasks
Maintain clean work area
Follow all protocols, company procedures, policies, and rules
Take direction and respond to supervision
Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
Fill in during staff shortage
Support shift lead in completing punch-list items
Use proper personal protective equipment
Present a professional appearance and conduct
Understand customer service and satisfaction
Understand reporting systems, and of the environment