CUSTOMER SVC REP II - SSC CANADA

Mohawk Industries•Vancouver, BC

6d•Onsite

About The Position

Dal-Tile, a subsidiary of Mohawk Industries and the largest manufacturer of tile and natural stone in the United States, is seeking an exceptional Customer Service Representative to join their TEAM. This role is ideal for someone ready to provide a variety of support, including servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. Dal-Tile offers a family-friendly work environment, a commitment to promoting from within, unique benefits, and supports employees in maintaining a productive life outside of work.

Requirements

High School Diploma or GED equivalency required.
3+ years call center or customer service experience.
Moderate level of computer skills in Word and Excel.
Ability to demonstrate strong organizational and problem-solving skills.
Ability to demonstrate strong interpersonal relationship building skills.
Detail-oriented with the ability to multi-task, manage priorities, and manage time effectively.
Ability to work in a fast-paced environment.
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization.
Good voice quality that is conversational and professional.
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.

Nice To Haves

Focus on customer account management preferred.
Prior textile industry knowledge is preferred.

Responsibilities

Provide customer account management, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
Provide customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
Key in orders, process faxes, and prepare reports.
Interface with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
Respond to customer needs.
Participate in special projects and perform additional duties as required.