Customer Service Rep II - Ssc

Mohawk Industries, Inc.•Bethpage, NY

1d•Onsite

About The Position

Dal-Tile, a subsidiary of Mohawk Industries, is seeking an exceptional Customer Service Representative to join their TEAM. This role involves providing various support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. The primary objective is to ensure effective and efficient coordination between the Company and its customers with a high level of service and support, processing sales orders and resolving customer product or service issues. This position provides customer account management in a call center environment, which may include order entry, order inquiry, product information, order status, pricing, stock check, and transportation management. The representative will handle a high volume of inbound calls using ACD (Automated Call Distribution), key in orders, process faxes, and prepare reports. They will interface with various internal teams and SSCs to address customer inquiries and order issues from order entry to order delivery, and participate in special projects and perform additional duties as required.

Requirements

High School Diploma or GED equivalency required
3+ years of call center or customer service experience
Excellent oral and written communication skills
Demonstrated ability to interact effectively with individuals at all levels in the organization
Good voice quality that is conversational and professional
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
Ability to demonstrate strong organizational and problem-solving skills
Ability to demonstrate strong interpersonal relationship-building skills
Moderate level of computer skills in Word and Excel
Detail-oriented with the ability to multi-task, manage priorities, and manage time effectively
Ability to work in a fast-paced environment