Aquatics Customer Svc Rep - Weekends

Jewish Community Center of San Francisco•San Francisco, CA

9h•Onsite

About The Position

The Aquatics Weekend Customer Service Representative provides courteous and professional customer service and operational support to our Swim School participants and the Aquatics Center users and staff. This role is often the first point of contact for Swim School participants and their families, answering questions, and assisting in managing the operation of the JCCSF Swim School program. The representative is a primary source of information regarding the swim lesson program and its philosophy, methods, schedule, and teachers. The Aquatics Weekend Customer Service Representative works in tandem with Aquatics Management during weekend operations and works closely with the Aquatics Administrator and Registrar to ensure smooth office operations.

Requirements

Customer service experience is essential
Experience answering phones
Excellent interpersonal skills: good attitude, warm, friendly, and flexible
Excellent verbal and written communication skills
Administrative skills including strong computer proficiency
Ability to work effectively and cooperatively with a diverse group that includes staff, parents, children, and the public
Ability to work independently and as part of a team
Excellent ability to work in a fast-paced environment and multitask
Ability to obtain JCCSF Swim School Swim Instructor certification

Nice To Haves

Experience with Salesforce CRM system a plus
Lifeguard, First Aid, and CPR/AED for the Professional Rescuer Certification is a plus

Responsibilities

Provide outstanding customer service to program participants, members, and guests
Process new and returning student registrations, class transfers, and program withdrawals.
Maintain filing systems and organization of the Aquatics Customer Service Office
Communicate and handle incoming and outgoing electronic and telephone communications as well as walk-up inquiries.
Provide outstanding administrative support for the aquatic's programs and the aquatics management team.
Assess and communicate refund requests to management, referring to refund policies
Maintaining Salesforce CRM including reports, registrations, and waitlists under the direction of Aquatics management and admin staff
Assisting with coverage of Program Coordinator and Swim Instructor roles when needed
Communicate any urgent emails/cases with Aquatics Registrar and Admin
Maintain ongoing communications with aquatics staff, other office staff, and the aquatics management.
Maintain a working knowledge of all program areas and actively communicate program information to all stakeholders, including clients and staff.
Fill in as Program Coordinator and Swim Instructor as necessary
Attend all mandatory office staff, lifeguard, and swim instructor in-service trainings as necessary
Teach at least one Swim Instructor shift per week
Additional responsibilities as needed.