Clinic Svc Rep

Children's Wisconsin • West Bend, WI

1d • Onsite

About The Position

This role is an active member of the front desk team and works to welcome patient families for their appointment and serves as liaison between patient families and the clinical team. This position reports to the Primary Care Practice Manager and collaborates with the Lead Clinic Coordinator and Regional Access Specialist for optimal outcomes.

Requirements

• High school diploma or equivalent.
• One year related work experience, preferably healthcare setting.
• Exhibits guiding behaviors that reflect Children’s values and support our mission and vision.
• Knowledge of medical terminology (quiz to be completed prior to hire), medical menu software, medical billing, patient scheduling and business office procedures preferred.
• Requires excellent interpersonal skills in order to assist patients, parents, and physicians and other staff.
• Requires good concentration skills in order to serve a variety of people in a fast paced environment and to handle incoming calls in an efficient and accurate manner.
• Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff.
• Requires the ability to sit for extended period of time while performing duties.
• May be required to stand for extended periods of time and may be required to lift up to 25 pounds.

Nice To Haves

• Knowledge of medical terminology, medical menu software, medical billing, patient scheduling and business office procedures preferred.

Responsibilities

• Welcome patient families for their appointment.
• Serve as liaison between patient families and the clinical team.
• Assist and support other primary care locations as requested by leaders and/or the Children’s Medical Group float policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees