Remote Utility Customer Service Representative

TEKsystems • El Paso, TX

7d • $19 - $19 • Remote

About The Position

TEKsystems is seeking customer-focused Customer Service Representatives for a fully remote contract position supporting a utility customer service team during the busy winter season. The role handles billing, payment, delivery, and emergency service inquiries from customers nationwide, with increased call volumes during the December–February peak season. Representatives handle 50 or more inbound calls daily, resolve customer issues, document interactions accurately, and use CX1/NICE and Cargas systems. The position is based out of El Paso, Texas, and starts November 30. Shifts fall between 6:00 AM and 8:00 PM PST, with flexibility required to support business needs during peak periods.

Requirements

• Previous customer service experience.
• Strong communication, listening, and problem-solving skills.
• Proficiency with Microsoft Office 365 and basic office technology.
• Ability to work independently in a remote environment.
• Flexibility and availability to support business needs during peak periods.

Nice To Haves

• Spanish bilingual skills.

Responsibilities

• Handle 50 or more inbound calls daily.
• Assist customers with billing, payments, deliveries, and emergency requests.
• Provide customer service and resolve customer problems.
• Document customer interactions accurately.
• Use CX1/NICE and Cargas systems.
• Support increased call volumes during the December–February peak season.
• Support business needs during peak periods, including overtime, weekends, and storm support as needed.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical Illness, Accident, and Hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
• Voluntary Life and AD&D insurance for the employee and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off or leave, which may include PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed