Customer Service Representative - Utility

Border States•Greenville, SC

10d•Onsite

About The Position

The Customer Service Representative supports the day-to-day operations of the Customer Service Team by promoting sales, obtaining orders, and providing service to customers. The role handles order entry, expediting, pricing, returns, delivery coordination, and customer follow-up, including timely responses to technical inquiries. It maintains operational reports, participates in marketing and sales of Border States products and services, helps resolve customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development. The position works closely with sales and marketing staff to meet branch sales and gross profit objectives and consistently delivers responsive, quality service. It may also support sales meetings and trade shows, develop quotations, and request bid or performance bonds. The position is located in Greenville, South Carolina.

Requirements

A two-year business or trade degree, or equivalent work experience, is preferred.
At least two years of prior customer service, city desk, or sales experience, with strong knowledge of electrical products and systems, is preferred.
At least two years of prior electrical distribution experience and the technical ability to understand electrical systems are preferred.
Ability to read, write, and speak English is preferred.
Strong working knowledge of Windows PCs, Microsoft Office (Excel, Word, and PowerPoint), the internet, email, and SAP software is preferred.
Excellent customer service skills, including competence, accuracy, responsiveness, and engagement.
Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred.
Ability to plan and organize effectively.

Nice To Haves

Two-year business or trade degree, or equivalent work experience.
At least two years of customer service, city desk, or sales experience and strong knowledge of electrical products and systems.
At least two years of electrical distribution experience and technical ability to understand electrical systems.
Ability to read, write, and speak English.
Working knowledge of Windows PCs, Microsoft Office (Excel, Word, and PowerPoint), the internet, email, and SAP software.
Excellent interpersonal, written and verbal communication, reading, and customer service skills.

Responsibilities

Work with sales and marketing staff to meet and exceed branch sales and gross profit objectives.
Obtain orders and provide proactive customer service, including order entry, expediting, pricing, returns, delivery coordination, and follow-up on customer inquiries.
Provide timely follow-up on customer technical inquiries and requests.
Maintain Open Order Reports, Billing Block Reports, and other necessary reports consistently.
Participate in marketing and selling Border States products and services.
Provide responsive, quality service that meets or exceeds customer expectations.
Share customer needs and concerns regarding pricing, inventory, products, competition, and procedures with Border States personnel.
Coordinate with Customer Financial Services to resolve customer billing problems related to pricing, shipping, delivery, or other credit areas.
Provide input to pricing and purchasing teams on product evaluations, code descriptions, inventory management, pricing development, and related functions.
Attend sales meetings and training programs as required.
Assist with sales meetings and trade shows as needed.
Develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines, as needed.
Perform other duties assigned by a supervisor or designate.