Customer Service Representative - Utility

Border States • Greenville, SC

11d • Onsite

About The Position

The Customer Service Representative supports the day-to-day operations of the Customer Service Team by promoting sales, obtaining orders, and providing customer service. The role provides timely follow-up on technical inquiries, maintains reports, participates in marketing and selling Border States’ products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.

The position works closely with sales and marketing staff to meet branch sales and gross profit objectives. It provides order entry, expediting, pricing, returns coordination, delivery coordination, and follow-up on customer inquiries. The representative also works with Customer Financial Services to resolve billing issues and provides responsive service intended to meet and exceed customer expectations.

The role is based in Greenville, South Carolina. The work involves continuous sitting, desk work, computer and telephone use, repetitive hand and wrist motions, grasping, fingering, talking, and hearing. Standing, walking, stair climbing, reaching, and occasional travel and exposure to adverse weather or temperature conditions are also described.

Requirements

• A minimum of a 2-year business or trade degree, or equivalent work experience, is preferred.
• A minimum of 2 years of prior customer service, city desk, or sales experience, with strong knowledge of electrical products and systems, is preferred.
• Technical ability to understand electrical systems and a minimum of 2 years of prior electrical distribution experience are preferred.
• Ability to read, write, and speak English is preferred.
• Strong working knowledge of a Windows PC, Microsoft Office (Excel, Word, and PowerPoint), the internet, email, and SAP software is preferred.
• Excellent customer service skills, including being competent, accurate, responsive, and engaged.
• Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred.
• Ability to effectively plan and organize.
• Must be able to perform essential job duties and satisfy job requirements with or without reasonable accommodation.

Nice To Haves

• A 2-year business or trade degree, or equivalent work experience.
• At least 2 years of customer service, city desk, or sales experience and strong knowledge of electrical products and systems.
• Technical ability to understand electrical systems and at least 2 years of electrical distribution experience.
• Ability to read, write, and speak English.
• Working knowledge of Windows PCs, Microsoft Office (Excel, Word, and PowerPoint), the internet, email, and SAP software.
• Excellent interpersonal, written and verbal communication, reading, and customer service skills.

Responsibilities

• Work with Border States’ sales and marketing staff to meet and exceed branch sales and gross profit objectives.
• Obtain orders and provide proactive customer service, including order entry, expediting, pricing, returns, delivery coordination, and follow-up on customer inquiries.
• Provide timely follow-up on customer technical inquiries and requests.
• Maintain Open Order Reports, Billing Block Reports, and other necessary reports consistently.
• Participate in marketing and selling Border States’ products and services.
• Provide responsive, quality service to meet and exceed customer expectations.
• Provide Border States personnel with input on customer needs or concerns related to pricing, inventory, products, competition, and procedures.
• Coordinate with Customer Financial Services staff to resolve customer billing problems caused by pricing, shipping, delivery, or other credit-area errors.
• Provide input to pricing and purchasing on product evaluations, code descriptions, inventory management, pricing development, and related functions.
• Attend sales meetings and training programs as required.
• Assist with sales meetings and trade shows as needed.
• Develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines, as needed.
• Perform other duties as assigned by a supervisor or designate.

Benefits

• Health benefits
• Dental benefits
• Vision benefits
• Accident, critical illness, and hospital indemnity coverage
• Flexible spending account (FSA) and health savings account (HSA)
• Employee Stock Ownership Plan (ESOP)
• Disability benefits
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Paid holidays
• Paid volunteer time
• Personal leave time
• Bonuses upon achievement of branch and company goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree