Customer Service Representatives - Emergency (Virginia State Residents)
About The Position
The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. This includes handling various types of customer service calls such as service requests, billing questions, and energy conservation advice. Agents will also handle calls related to power outages and other emergency situations. The role requires active listening and the ability to use probing question skills to provide resolutions. Agents will also educate customers on suppliers and energy choice programs.
Requirements
- Excellent verbal and written communication skills
- Full time availability
- Driven by solving problems and meeting goals
- Familiar with Microsoft Office
- Experienced in customer service with strong multi-tasking skills
- High school diploma or equivalent
- Must have full availability to work various shifts
- Must be able to work at least one weekend day
- Must perform work from within the State of Virginia
Nice To Haves
- Prefer overnights
Responsibilities
- Handling various types of customer service calls (i.e. service requests, billing questions, energy conservation advice, etc.)
- Handling calls related to power outages and other emergency situations.
- Being an active listener and leveraging probing question skills to provide resolutions.
- Educating customers on suppliers and energy choice programs.
Benefits
- Medical, dental and vision benefits
- Paid training & PTO
- Advancement opportunities
- Additional pay incentives
- Monthly rewards & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
