Customer Service Representatives - Emergency (Virginia State Residents)

Sutherland • Virginia Beach, VA

4d • Onsite

About The Position

We are seeking Customer Service/Emergency Services Representatives to support one of our public utility clients. This role involves delivering excellent customer care and creating sustainable value for customers via phone, email, chat, and correspondence. Agents will handle various customer service calls, including service requests, billing questions, energy conservation advice, and calls related to power outages and other emergency situations. The ideal candidate will be an active listener, leverage probing question skills to provide resolutions, and educate customers on suppliers and energy choice programs. Because our client is a public utility, we support them and their customers 24/7, requiring employees to have full availability for various shifts, including at least one weekend day.

Requirements

• Excellent verbal and written communication skills
• Full time availability
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office
• Experienced in customer service with strong multi-tasking skills
• High school diploma or equivalent
• Must be an active listener and can leverage probing question skills to provide resolutions.
• Must have full availability to work various shifts and able to work at least one weekend day.
• Must perform work from within the State of Virginia.

Nice To Haves

• Prefer overnights

Responsibilities

• Handle various types of customer service calls (i.e. service requests, billing questions, energy conservation advice, etc.)
• Handle calls related to power outages and other emergency situations.
• Act as an active listener and leverage probing question skills to provide resolutions.
• Educate customers on suppliers and energy choice programs.

Benefits

• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities
• Additional pay incentives
• Monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED