Master Scheduler /Customer Service Representatives

Kendrick Plastics • Grand Rapids, MI

23h

About The Position

Kendrick Plastics is seeking a Master Scheduler to manage customer demand, shipping schedules, inventory planning, and customer-specific requirements while ensuring exceptional customer performance ratings. This role is critical to maintaining strong customer relationships, supporting operational excellence, and ensuring on-time delivery in a fast-paced automotive manufacturing environment.

Requirements

• Bachelor's degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field OR 5+ years of experience in production scheduling, customer scheduling, or master scheduling within a manufacturing environment
• Experience with ERP systems and scheduling software (Plex experience is a plus)
• Strong analytical, planning, and problem-solving skills
• Ability to interpret complex data and make informed decisions

Nice To Haves

• Automotive manufacturing experience
• Advanced Microsoft Excel skills, including pivot tables, macros, and data visualization
• Experience in high-volume, fast-paced production environments
• Strong written and verbal communication skills
• Proven ability to work effectively with customers, suppliers, and cross-functional teams

Responsibilities

• Manage customer demand planning, forecasting, and inventory levels
• Monitor customer EDI and ERP systems, identifying and resolving issues that may impact delivery performance
• Coordinate customer shipment schedules, delivery routing, and order maintenance
• Serve as a customer point of contact and provide proactive communication regarding delivery risks and supply concerns
• Track inbound and outbound premium freight costs
• Collaborate with customers, suppliers, and internal teams to resolve issues quickly and effectively
• Support engineering changes (ECNs), product launches, and obsolescence planning
• Develop inventory plans for raw materials, WIP, and finished goods
• Maintain ERP data integrity, item parameters, customer information, and product data
• Participate in cycle counts and physical inventory activities
• Establish and maintain freight routing strategies to meet delivery and cost objectives

Benefits

• 401(k) with 6% company match
• Health, dental, and vision insurance
• HSA with employer contribution
• Paid time off
• Life insurance
• Flexible spending accounts (FSA)
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level