Seasonal Customer Service Representative - Towson Town Center

Nordstrom•Towson, MD

1d•$17 - $18•Onsite

About The Position

The Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order and pickup inquiries, processing transactions and ticketing accurately, and supporting new-hire register training. The role involves owning customer interactions, building trust with customers and teammates, protecting customer information, and promoting Nordstrom Loyalty and other tools, software, and services that improve the customer and employee experience. Hours vary based on business needs and include evenings and weekends.

Requirements

Strong ability to build relationships with customers, peers, and leaders.
Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
Clear, effective communication and strong interpersonal skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong ownership, accountability, and follow-through.
Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward items; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Understand customer needs and provide friendly service, owning interactions from start to finish.
Resolve returns and exchanges and support order and pickup inquiries.
Address customer concerns with empathy, sound judgment, and a solutions-focused approach.
Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
Build relationships with teammates and contribute to a positive, team-focused environment.
Protect customer information through education, compliance, and resolution of issues.
Promote the Nordstrom Loyalty program and tools, software, and services that enhance the customer and employee experience.
Train and provide POS/register instruction to support onboarding of new hires.