Seasonal Customer Service Representative - The Mall at Short Hills
About The Position
The Customer Service Representative supports the Nordstrom customer experience by providing friendly, dependable service and owning customer interactions from start to finish. The role resolves returns and exchanges, assists with order and pickup inquiries, addresses customer concerns, processes transactions and ticketing, and helps maintain inventory accuracy. Representatives build relationships with customers and teammates, protect customer information, promote Nordstrom Loyalty and other tools and services, and may train new employees on POS/register use. Hours vary according to business needs, including evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and awkwardly shaped items, including reaching overhead to lift them.
- Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
Responsibilities
- Deliver friendly service by understanding customer needs and managing interactions from start to finish.
- Resolve returns and exchanges and assist with order and pickup inquiries.
- Troubleshoot customer concerns using empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote the Nordstrom Loyalty program and tools, software, and services that enhance customer and employee experiences.
- Train and provide POS/register support for onboarding new hires.
Benefits
- Medical, vision, and dental insurance
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance and disability insurance options
- Merchandise discount
- Employee Assistance Program (EAP) resources
- Holidays
- Position may be eligible for performance-based incentives or bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
