Seasonal Customer Service Representative - The Mall at Short Hills

Nordstrom•Short Hills, NJ

2d•$20 - $21•Onsite

About The Position

The Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order and pickup inquiries, processing transactions accurately, and helping train new employees on the register. The role involves owning customer interactions from start to finish, resolving concerns with empathy and sound judgment, supporting inventory accuracy through POS and store systems, building positive relationships with teammates, protecting customer information, and promoting Nordstrom Loyalty and other tools and services. Hours vary based on business needs, including evenings and weekends.

Requirements

Strong ability to build relationships with customers, peers, and leaders.
Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
Clear, effective communication and strong interpersonal skills.
Ability to train and deliver POS/register training to support onboarding of new hires.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong ownership, accountability, and follow-through.

Responsibilities

Provide friendly service by understanding customer needs and owning interactions from start to finish.
Resolve returns and exchanges and support order and pickup inquiries.
Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
Build relationships with teammates and contribute to a positive, team-focused environment.
Protect the security and privacy of customer information through education, compliance, and issue resolution.
Promote the Nordstrom Loyalty program and new tools, software, and services that enhance the customer and employee experience.
Deliver POS/register training to support onboarding of new hires.