Seasonal Customer Service Representative - The Shops at Mission Viejo

Nordstrom • Mission Viejo, CA

6d • Onsite

About The Position

The Customer Service Representative is at the heart of the Nordstrom customer experience, providing friendly service, resolving returns and exchanges, supporting order pickup, processing transactions accurately, and helping train new employees on the register. The role requires taking ownership of customer interactions, building trust with customers and teammates, and contributing to a positive, team-focused environment. Hours vary based on business needs, including evenings and weekends.

Requirements

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.
• Able to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Able to handle bulky and awkwardly shaped items, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

• Deliver friendly service by understanding customer needs and owning interactions from start to finish, including returns, exchanges, order inquiries, and pickup inquiries.
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance, and issue resolution.
• Promote the Nordstrom Loyalty program and new tools, software, and services that enhance the customer and employee experience.
• Train and deliver POS/register instruction to support onboarding of new hires.

Benefits

• Medical, vision, and dental insurance
• Retirement benefits
• Paid time away and PTO accruals
• Life insurance and disability insurance
• Merchandise discount
• Employee Assistance Program (EAP) resources
• Potential eligibility for performance-based incentives or bonuses
• Holidays

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed