Customer Service Representative (Monday-Friday, 8am-5pm)

Ozarks Coca-Cola-Dr Pepper Bottling Company•Springfield, MO

About The Position

The Customer Service Representative assists customers by handling incoming and outgoing calls about products, services, and repairs. The role takes and processes customer orders, seeks to ensure 100% accuracy in order intake and delivery, and may upsell current and newly offered products. It dispatches service technicians to customer locations, communicates customer issues in detail, records service-call information in a computer database, and coordinates problem resolution with the Service Department. The position also involves extensive data entry, preparing invoices, filing, Accounts Receivable, directing incoming calls to appropriate resources, and preparing memos, correspondence, reports, and other documents. The representative assists with clerical duties and may perform other assigned or requested tasks. Customer satisfaction is a top priority. The role has no supervisory responsibilities and requires no travel.

Requirements

One year of work experience in dispatch or as a customer service representative.
Excellent interpersonal and written and verbal communication skills.
Competent computer skills, including Microsoft Word, Excel, Outlook, and Access.
Ability to create spreadsheets and databases for analysis and tracking.
Demonstrated organizational skills and ability to multitask.
Ability to read, analyze, and interpret reports and work instructions.
Ability to respond to common customer or business-community inquiries and complaints.
Ability to perform basic arithmetic with whole numbers, fractions, and decimals.
Ability to solve practical problems and interpret written and verbal instructions in situations with limited standardization.
Close attention to detail when verifying product stock numbers and date codes.
High school education or equivalent preferred, but not required.

Nice To Haves

High school education or equivalent.

Responsibilities

Assist customers by handling incoming and outgoing calls about products, services, and repairs.
Call customers to solicit product orders and process orders accurately.
Upsell customers on current and newly offered products.
Inform customers of standard procedures or resolutions for their requests.
Coordinate problem resolution with the Service Department.
Dispatch service technicians to customer locations and enter service-call notes in the computer database.
Perform extensive data entry using information from various sources.
Prepare invoices, file documents, and support Accounts Receivable.
Develop memos, correspondence, reports, and other documents as assigned or requested.
Assist with clerical duties.
Direct incoming phone inquiries to appropriate resources.
Perform other duties as assigned or requested.