Customer Service Rep(09180) - 360 S. Weber Rd.

Domino's Franchise • Romeoville, IL

2d

About The Position

The Customer Service Representative deals directly with customers by telephone, electronically, and face to face. The role requires memorized knowledge of the menu, handling and resolving customer inquiries and complaints, and providing friendly service. Representatives also help prepare food products and clean, sweep, and maintain the front of the store. Orientation and training are provided on the job.

The position requires verbal communication with customers and coworkers to process orders over the phone and in person using a touch-screen computer system. Representatives should have a clear, upbeat speaking voice and be clean-cut, personable, outgoing, energetic, dependable, reliable, punctual, prompt, responsible, quick to learn, and self-motivated. Starting pay is $15 per hour.

Requirements

• Ability to communicate verbally with customers and coworkers.
• Clear and upbeat speaking voice when communicating with customers.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Clean-cut and personable; outgoing and energetic; dependable, reliable, punctual, prompt, responsible, a quick learner, and self-motivated.

Responsibilities

• Deal with customers by telephone, electronically, and face to face.
• Memorize the menu.
• Handle and resolve customer inquiries and complaints.
• Provide friendly service to customers, including smiling over the phone and in person.
• Help prepare food products.
• Clean and sweep, and help keep the front of the store clean.
• Communicate with customers and coworkers to process orders over the phone and in person using a touch-screen computer system.
• Take and process orders using verbal, writing, and telephone skills.
• Make correct monetary change.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed