Customer Service Representative - Plumbing Dispatch
About The Position
The Customer Service Representative/Plumbing Dispatcher provides administrative support to leaders and managers in the Service Plumbing Department. General office work includes answering calls, drafting billing invoices, helping customers set up services, and dispatching technicians while following company policies and standards. The position is located in Ferndale, Washington, and is not remote. Duties may include some or all of the responsibilities listed in the posting. The role calls for a professional, courteous, self-directed team member who can manage multiple projects and deadlines in a fast-paced, high-volume office. Andgar offers training, career advancement opportunities, and a supportive, team-oriented work environment. This is a safety-sensitive position subject to pre-employment drug testing, including cannabis, as described in the posting.
Requirements
- High school diploma or GED.
- At least two years of previous office or administrative experience preferred.
- Strong customer service skills and consistently professional, courteous communication with internal staff and external customers.
- Ability to meet deadlines while managing multiple projects.
- Ability to follow instructions with self-direction and effective time management.
- Strong written and verbal communication skills and excellent phone etiquette.
- Attention to detail in a fast-paced environment.
- Computer literacy and familiarity with Microsoft Office, including Word, Excel, and Outlook.
- Ability to work in a high-volume, fast-paced office and adapt to changing priorities.
- Ability to recall information quickly.
- Ability to acquire and maintain a First Aid certificate.
- Valid driver's license and acceptable driving record.
- Successful applicants are subject to pre-employment drug testing, including cannabis, because the position is safety-sensitive.
Nice To Haves
- Prior experience in the plumbing industry.
- Familiarity with dispatching, service software, and parts ordering.
- Prior experience with Microsoft Teams and Outlook.
Responsibilities
- Set up new customers in the computer system and maintain service plumbing files.
- Receive and schedule most incoming service plumbing calls.
- Submit and track warranty paperwork; send and track parts with distributors.
- Review technicians’ plumbing lead debriefs and follow up with customers to schedule service as needed.
- Assist with scheduling plumbing department vehicle maintenance.
- Track parts orders and communicate delivery schedules.
- Submit invoices to customers as needed.
- Track open and unbilled jobs.
- Collect down payments on installation jobs.
- Review invoices for accuracy, reconcile them with technician timecards, and submit them to Accounts Receivable.
- Assist HVAC customer service representatives and dispatchers as needed.
- Ask questions and seek assistance in a timely manner from appropriate staff.
- Perform additional duties as assigned.
Benefits
- Medical insurance.
- Dental insurance.
- Life insurance.
- Health Savings Account.
- Vision benefits.
- Short- and long-term disability benefits.
- Critical illness and accident benefits.
- Employee Assistance Program and counselor on staff.
- 401(k) with company match.
- Accrued paid time off.
- Six paid holidays.
- Flexibility to attend family functions and events.
- Education reimbursement program.
- Employee discount program.
- Referral bonus program.
- Safety Recognition Program.
- Career advancement opportunities and comprehensive training are offered.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
