Dispatch Service Representative

DPC Services • Forsyth, GA

3d • $16 - $20

About The Position

The Dispatch Service Representative manages daily job dispatches and proactively fills the upcoming call board through outbound customer calls. The role matches the right technician to the right job based on skills, urgency, location, and availability while keeping customers and field teams informed.

Requirements

• Strong scheduling judgment, organization, and the ability to prioritize changing needs while maintaining clear communication.
• Confident outbound phone skills, customer service experience, and the ability to explain service options and secure appointments.

Nice To Haves

• Dispatch, scheduling, or home service experience preferred.
• ServiceTitan experience and familiarity with plumbing and electrical service needs are preferred.

Responsibilities

• Review today and the next two working days each morning; identify open appointments, scheduling gaps, and technician capacity needs.
• Assign jobs using technician skill ratings, job requirements, urgency, travel distance, and availability; Coordinate unusual assignments with division leadership.
• Monitor technician status and job progress in ServiceTitan; adjust the schedule for emergencies, cancellations, delays, and changes in job duration.
• Own proactive outbound calling to fill the call board. Contact customers due for maintenance, membership visits, recommended work, and previously unscheduled service.
• Coordinate outreach priorities with leadership and maintain a prioritized outbound contact list and complete daily calling blocks around dispatch needs.
• Book outbound appointments in ServiceTitan with accurate job details, classifications, and call outcomes; document attempts, customer responses, and follow-up dates.
• Communicate arrival updates, delays, and schedule changes to customers; keep technicians informed of assignments, access details, and special requirements.
• Report remaining board openings, outbound appointments booked, and scheduling barriers to leadership. Coordinate unresolved needs with the CSR and division directors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed