Customer Service Representative (Entry Level)
Stellar Promotions•Columbia, MD
About The Position
Stellar Promotions is seeking an entry-level Customer Service Representative for its Maryland office. The representative will support customer satisfaction by responding to inquiries, addressing customer concerns, and maintaining extensive product knowledge. The ideal candidate takes a customer-first approach and delivers high-quality service in every interaction.
Requirements
- 1–2 years of proven experience supporting client success.
- Excellent written and verbal communication skills.
- Ability to address complaints and issues with effective solutions and a positive attitude.
- Passion for delighting customers with above-and-beyond service.
- Excellent time-management and prioritization skills.
- Familiarity with a CRM system.
Responsibilities
- Manage customer communications by following up on leads and addressing customer questions, requests, and issues.
- Advise customers on how to successfully use the product or service according to their needs.
- Maintain working product knowledge and provide accurate, up-to-date, and strategic information to customers.
- Record customer interactions in the internal CRM system to support cross-functional awareness and relationship development.
Benefits
- A work culture that promotes togetherness and teamwork.
- Personal development opportunities.
- Promotion from within.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
