Customer Service Representative ( Entry Level)

Stellar Promotions • Baltimore, MD

5h

About The Position

Stellar Promotions is seeking an entry-level Customer Service Representative for its Maryland office. The role focuses on driving customer satisfaction by responding to inquiries, addressing customer pain points, and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every interaction. Stellar Promotions is a marketing and consulting organization that promotes teamwork and togetherness, promotes only from within, and emphasizes personal development.

Requirements

• 1–2 years of proven experience supporting client success.
• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers through above-and-beyond service.
• Excellent time-management and prioritization skills.
• Familiarity with a CRM system.

Responsibilities

• Manage customer communications by following up on leads and addressing customer questions, requests, and issues.
• Advise customers on how to successfully use the product or service based on their individual needs.
• Maintain working product knowledge and provide accurate, up-to-date, and strategic information to customers.
• Record customer interactions in the internal CRM system to support cross-functional awareness and relationship development.

Benefits

• A work culture that promotes togetherness and teamwork.
• Promotion from within.
• Focus on personal development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed