Customer Service Rep(07102) - 1905 Bridgeport Way W Ste D

Domino's Franchise•University Place, WA

About The Position

This hourly store team member position involves operating store equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing related paperwork, and cleaning equipment and facilities. On-the-job orientation and training are provided. The role requires communicating with customers and coworkers in person and by phone, processing orders accurately, handling money, and entering orders using a computer keyboard or touch screen. The work is primarily performed standing, with frequent reaching and hand use and occasional walking, lifting, carrying, pushing, pulling, climbing, bending, and crouching. Bulk deliveries are unloaded using a hand truck; cases may weigh up to 50 pounds. The work environment includes temperature changes, coolers, hot surfaces and tools, food odors, cornmeal dust, cramped spaces, sharp edges, and moving mechanical parts. This posting also describes additional duties and requirements for team members in driver or store management positions, including delivery driving, navigating to customer locations, and carrying orders. Pay is $17.13 per hour plus tips. Paid sick leave is provided under Washington State law. Qualifying full-time employees are offered employer-sponsored medical benefits, and team members receive employee discounts.

Requirements

Ability to understand and provide correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination and eye-hand coordination to make precise movements quickly and accurately.
Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
For delivery duties: valid driver's license with a safe driving record meeting company standards, and access to an insured vehicle usable for deliveries.
For delivery duties: ability to read a map, locate addresses, navigate varied terrain and buildings, and carry products while walking and climbing.

Responsibilities

Operate store equipment.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facilities approximately daily.
Communicate with customers and coworkers in person and by telephone to process orders.
Use a computer keyboard or touch screen to enter orders.
For driver or store management team members: deliver products to customers and deliver flyers and door hangers.