Customer Service Rep(07122) - 10812 Bridgeport Way SW

Domino's Franchise•Lakewood, WA

About The Position

This hourly store team member role involves operating store equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing related paperwork, and cleaning equipment and the facility. Orientation and training are provided on the job. The position pays $17.13 per hour plus tips. Paid sick leave is provided under Washington State law; qualifying full-time employees are offered employer-sponsored medical benefits, and team members receive employee discounts. The role requires communicating with customers and coworkers in person and by phone, following written instructions, processing orders, handling monetary transactions accurately, and entering orders using a computer keyboard or touchscreen. Work takes place in varied store temperatures and may involve exposure to food odors, cornmeal dust, hot equipment, sharp edges, moving parts, and adverse weather during outside tasks. The physical demands include prolonged standing and frequent reaching and hand use, as well as lifting, carrying, pushing, bending, and occasional climbing or crouching. The posting also describes additional duties for team members in driver or store management positions, including delivering products by car, delivering flyers and door hangers, and navigating delivery locations. Driver duties require a valid driver's license and access to an insured vehicle.

Requirements

Ability to understand and provide correct written instructions.
Verbal communication, writing, and telephone skills to take and process orders.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to lift and stock deliveries weighing up to 50 pounds onto shelves as high as 72 inches.
For applicable driver positions: valid driver's license with a safe driving record meeting company standards; access to an insured vehicle for deliveries; navigation skills to read a map and locate addresses; ability to navigate adverse terrain, including multi-story buildings and private homes.

Responsibilities

Operate store equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and coworkers in person and by telephone to process orders.
Handle payments and make correct monetary change.
For applicable driver positions, deliver products by car to customers, deliver flyers and door hangers, and navigate delivery locations.