Customer Service Rep (01097) 130 Perry Rd

Domino's Franchise•Grand Blanc, MI

2d•Onsite

About The Position

The Customer Service Representative (CSR) serves customers in person and by phone, processes orders and payments, prepares food, and helps keep the store and equipment clean and stocked. The role involves working as part of a team in a fast-paced pizza restaurant, providing friendly service, addressing customer concerns, and following food quality, portion-control, hygiene, and safety standards. Store training and support are provided by a manager or teammate. The posting describes opportunities for career growth, including advancement into management and franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and by phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to unload and handle deliveries, including lifting cases weighing up to 50 pounds and placing them on shelves up to 72 inches high.
Ability to carry items including cans weighing about 3 pounds 7 ounces, pizza sauce weighing about 30 pounds, and pizza dough trays weighing about 12 pounds each.
Ability to push or pull trays on dollies, including stacks approximately 24–30 inches high.
Ability to occasionally navigate stairs or climb a ladder.
Ability to bend, crouch, squat, and reach repeatedly as required for food preparation, stocking, and cleaning.
Ability to use hands continuously and perform frequent, forceful forearm and wrist movements when shaping pizza dough.
Ability to talk and hear on the telephone; near and mid-range vision and depth perception; and ability to distinguish hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person; receive and process telephone orders.
Address customer concerns.
Handle cash and provide correct monetary change.
Upsell products.
Make pizzas and prepare other products while following quality and portion-control standards.
Follow hygiene and food-safety practices.
Operate store equipment.
Stock ingredients and supplies from delivery and storage areas, including the work area and walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, generally on a daily basis, and perform general cleaning duties.
Communicate with customers and coworkers to process orders.
Perform outside tasks such as removing trash when needed.