Customer Service Representative – Remote in USA

TTEC • Austin, TX

14h • $13 - $16 • Remote

About The Position

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely, you’ll be a part of bringing humanity to business. Our TTEC Remote CX team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, IL,MT, or outside of the United States. Residents of Colorado, Massachusetts, Maryland, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

Requirements

• 6 months or more of customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• High speed internet connection (>25mbps). A hardwired connection to your home router is required.
• A quiet, private place in your home where you can work without background noise

Nice To Haves

• Caring, supportive nature

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Resolve escalated or complex calls from customers
• Get answers for customers quickly
• Consult on products with compassion
• Resolve customer issues with a smile

Benefits

• Paid time off (PTO)
• Wellness and healthcare benefits
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED