REMOTE Customer Service Representative

TEKsystems•Raleigh, NC

2d•$20 - $20•Remote

About The Position

REMOTE!! NEED one candidate for each shift. The role requires strong customer service experience, preferably in the financial services industry. Candidates should have 2-3+ years of customer service experience (phone or face-to-face) or a Bachelor's degree. A typing speed of 7,000+ KPH is necessary. Bilingual skills are a plus. The ideal candidate is friendly, a team player, and can provide exceptional customer service. Call center experience is strongly preferred. The role demands meeting strict attendance expectations and call metrics. Responsibilities include quickly and accurately entering data into the system while on the phone with customers, multitasking, and comfort with working on a computer and phone all day. Scheduled lunch breaks are provided.

Requirements

Strong customer service experience in a financial services industry is desired.
2-3+ years of customer service experience either over the phones or face to face.
Type 7,000+ KPH.
High speed home internet.
Quiet home work set up.
12+ months of customer service experience.
Superior verbal and proficient writing skills.
Basic to moderate skills with Microsoft Office and other software applications.
Ability to multi-task and prioritize.
Have a high level of attention to detail.
Work under pressure.
Perform in a call center environment utilizing telephony-related production tools.

Nice To Haves

Bilingual
Call center experience strongly preferred
In lieu of CSR experience, they would also consider candidates with a Bachelor's degree

Responsibilities

Provide call center callers with timely, accurate, and customer-focused claim information.
Solicit information needed to perfect the claim.
Consistently deliver a superior level of customer service.
Document the claim system.
Work with the STD, SDI, AM, LTD, Life and AD&D products.
Perform well in a call center team environment.
Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information.
Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc.
Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user.
Issue timely and accurate claim acknowledgement correspondence.
Process incoming documents with high coding integrity and distribute immediately.
Remain fully compliant with operational standards.
Meet or exceed call center operational metrics.
Maintain a superior level of genuine caring and empathetic customer service throughout all interactions.
Take appropriate actions to earn the caller's trust.
Anticipate customer needs and take action.