Remote Customer Service Representative

Summit Racing•Tallmadge, OH

1d•$16 - $18•Remote

About The Position

Summit Racing Equipment is seeking performance-driven individuals with a genuine desire to provide the best customer service experience. This remote position offers a positive, productive atmosphere and a people-first approach to business. The role involves handling inbound customer calls regarding shipping, returns, warranties, damaged or missing parts, refunds, and package tracking. The ideal candidate will have outstanding communication skills, a positive attitude, a great work ethic, and a passion for customer service. Candidates must reside in Florida, Georgia, Ohio, Tennessee, or Texas.

Requirements

High speed cable Internet 25mb plan minimum (No DSL)
Proficiency with Windows-based desktop computer systems
Proficiency in the use and navigation of the Internet
Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers.
Ability to follow instructions and respond to leadership direction, meet previously determined department standards, and strive to increase both personal and team production.
Proficient with Computers and other desktop applications.

Nice To Haves

Customer service experience is a plus.
Possess or have a sincere desire to learn some minor technical details about vehicle systems.
ASE Certifications preferred
Automotive knowledge, at least 2 years’ experience in the automotive field preferred.

Responsibilities

Provide excellent customer service utilizing the desktop application, Talkdesk.
Handle inbound calls regarding shipping, returns, warranties, damaged or missing parts, refunds, and package tracking.
Answer calls in an upbeat, professional manner with customer satisfaction as the number one objective.
Recognize customer needs and troubleshoot any issues using all tools at their disposal.
Multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers.
Follow instructions and respond to leadership direction, meet previously determined department standards, and strive to increase both personal and team production.
Other duties to be assigned as needed.