Remote Customer Service Representative
About The Position
Summit Racing Equipment is seeking performance-driven individuals with a genuine desire to provide the best customer service experience. This remote position offers a positive, productive atmosphere and a people-first approach to business. The role involves handling inbound customer calls regarding shipping, returns, warranties, damaged or missing parts, refunds, and package tracking, utilizing company-provided equipment and a desktop application. Candidates must reside in Florida, Georgia, Ohio, Tennessee, or Texas. The pay starts at a base rate of $15.75 with the potential to earn up to $18.25 based on automotive knowledge/education. The role requires regular full-time hours with specific training and overtime expectations during peak times.
Requirements
- High speed cable Internet (25mb plan minimum, no DSL).
- Proficiency with Windows-based desktop computer systems.
- Proficiency in the use and navigation of the Internet.
- Customer service experience is a plus.
- Proficient with Computers and other desktop applications.
- Automotive knowledge, at least 2 years’ experience in the automotive field preferred.
- Candidate must reside in Florida, Georgia, Ohio, Tennessee or Texas.
Nice To Haves
- ASE Certifications preferred.
- Possess or have a sincere desire to learn some minor technical details about vehicle systems.
Responsibilities
- Provide excellent customer service utilizing our desktop application, Talkdesk.
- Handle inbound calls consisting of shipping, returns, warranties, damaged or missing parts, refunds, and package tracking.
- Answer calls in an upbeat, professional manner with customer satisfaction as the number one objective.
- Recognize customer needs and troubleshoot any issues using all tools at their disposal.
- Multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers.
- Follow instructions and respond to leadership direction.
- Meet previously determined department standards.
- Strive to increase both personal and team production.
Benefits
- Paid Weekly
- Comprehensive Medical, Dental, Vision, and Rx Insurance
- Profit Sharing
- 401(k) with Company Match
- Health Club Reimbursement
- Tuition Reimbursement
- Flexible Spending Account
- Health Savings Account
- Voluntary Optional Insurance Policies Available
- Life Insurance Policy--Company Paid
- Short Term Disability--Company Paid
- Paid Time Off, PTO
- Employee Discounts
- Paid Holidays
- Jury Duty Pay
- Paid Bereavement Leave
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
